A TQM for the social media, digital age?

I see Harvard University are initiating a Digital Problem Solving programme for the digital age.

The Digital Problem-Solving Initiative (DPSI) at Harvard University is an innovative and collaborative project piloted in Fall 2013 that brings together interested students, faculty, fellows, and staff and enables participants to work in teams on practicable and concrete digital use cases – problems and opportunities – across the university.

The pilot offers students and other participants a novel opportunity to enhance and cultivate competency with digital tools and online activity as teams engage with research, creative production, and policies governing the digital world.”

This looks an interesting project, dusting down the 80’s and 90’s Total Quality Management, (problem solving, team work, quality circles and more) and re-inventing for a digital age. Anyone remember great work done through National Society for Team Work (NSQT)?

Wondering if any UK University would be interested in or is running a similar pilot?

Before all those programmes and initiatives, and indeed the foundation for them all was the Deming improvment PDCA cycle ( Plan Do Check Act) which still holds great significance in a social media, digital enabled world.

PDCA_Process

For all projects, we need to consider the planning, the execution, the checking and importantly how we will act and improve for next time around.  (Which makes the Deming cycle an ever improving spiral) And of course requires continual effort to maintain equilibrium as my last blog post explored

The Checking is not just numbers and inspections, but critically the stories from those involved – as evaluation. Today, social media  can really enable the collation, sharing and analysis of stories, and hence has a huge part to play in future KPI’s (key performance indicators) as we move forward to ever more social businesses and organisations.  (Subscribe to this blog for future updates and support on this topic)

Helping your planning, doing, checking and improving efforts keep in equilibrium 

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2 Responses to A TQM for the social media, digital age?

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