Category Archives: facilities management

… on Heathrow T5 and fm

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Are the current problems and issues at Heathrow T5 a facilities management issue – one of usability, people and end user experience.

A glitch perhaps, but a costly one, in a very complex operation, one of the most complex airport moves ever, yet facilities are increasingly measured in the sense of users ‘experience’.

But with reportedly 6 months of dry runs of a terminal “built around the worlds most sophisticated baggage handling system”, the wonderful success of the design and construction will be marred, for a while at least, by operational, usability and fm issues.

The experience should have been, and probably will be one of a natural, logical journey that’s so calm, you’ll flow through.

All shine on the outside of a 4billion edifice, but nothing works, as one disgruntled passenger but it on BBC News.

… the futures nano

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The science of nanotechnology is already revolutionising the worlds of medicine and construction, according to a Guardian article looking at nanotech in food, Once Bitten
Seamless tubes of graphite one atom thick and 10,000 long (to the naked eye, large quantities would look like soot), carbon nanotubes are up to 100 times stronger than steel but around eight times lighter. They can be teased into a twine that can be woven into sheets and, potentially, mixed with composites to eventually overhaul the way – and the height to which – we build.

And those buildings could be covered with solar cells made from nanomaterials that could supply all their energy needs. 

And in communications … nanotechnology would allow the Nokia Morph concept phone to be laid flat like a keyboard or folded into a bracelet that can be connected wirelessly to a headset.

And in RFID, nano-transistors could revolutionise asset management  and hence reshape the way in which facilities management works.

EcoCity 2008

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A wealth of information relating to urban and city futures is to be found through the EcoCity2008 conference web site and media blogs, including interviews and podcasts through the Tomorrow Matters internet radio.

With a strap line of Get Ready to change the world… Ecocity World Summit 2008 will bring together the key innovators, decision makers, technologists, businesses and organizations shaping the conversation around ecological and sustainable city, town and village design, planning and development. We intend to put these issues on the economic and environmental agenda for 2008 and beyond.

Hoping to follow EcoCity2008 streams and on line content through this blog.

Just how the UK Eco Towns and Eco Villages (and even Transition Town) concepts compare to international approaches will be of interest.

BREEAM LEED – wrong tools for the wrong job?

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Hardly a day passes with out some news, comment or blog-post passes across my computer that is related to BREEAM, LEED, POE’s, or even EPC (that’s environmental property code from IPD). Mel at Elemental has posted some interesting observations on a forthcoming BREEAM review, which in conjunction with the UKGBC is aimed to shore up the British scheme in face of the growing influence of LEED, I assume.

Yet each item I read reinforces my feeling these are the wrong tools for the wrong job*. Maybe we are looking down the telescope the wrong way. Are we too pre-occupied with moulding our designs to the needs of the organisation or business and its people, rather than really listening to the organisation or business, its people and the society or community in which it lives (or will live)?

If we were to throw away these schemes, and start Continue reading →

built environment futures? (now with links)

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The other evening I had the opportunity to tour around a new state of the art hospital facility, so state of the art it is calling itself the hospital of the future.

As the press release states: The new facility intends to positively transform the traditional health care experience that is normally associated with staying or working in a hospital. The campus will epitomize Cisco and PPH’s shared vision of a ‘Connected Hospital’ where technology and the physical environment seamlessly integrate to enhance patient care through the sharing of timely, accurate information among the right people at the right time, between hospitals and the extended ecosystem of care.

Following the tour – more comments here soon – I popped into the Blarney Stone pub and shared a Guinness or two with a friend whilst listening to a live singer entertain the regulars.

‘Work’ wasn’t over though – it was then off to a small group meeting to discuss how web technology can assist those working in the built environment sectors. This was part of a regular Tuesday evening get together to learn and share on themes that run from using Skype to dealing with Radon.

Possibly a typical afternoon / evening for those involved in improvement forums and tours, except this one was completely virtual within second life, demonstrating the benefits of such platforms for business, communication and learning.

On February 25 ‘cut the ribbon’ on a new hospital – Palomar West – a simulation of a real world hospital campus due to open in 2011 – gives visitors the opportunity to tour the hospital years before its doors actually open. How that for testing future patient comments and user ‘usability’. The ‘experience’ of users can be monitored prior to the building commencing, and real life designs amended accordingly. This is more than the video fly through we see to promote new buildings. I could sit and chat to others, within the reception and discuss our thoughts on the place.

The live singer was in a pub in London, streamed into a virtual pub, the Blarney Stone, on the Dublin sim. (The beer was real but from my own fridge)

The meeting was part of the Construction Group, with members across the globe, learning and sharing in a setting very similar to the thousands of meetings that occur across the country every night. Except this didn’t involve any traveling, didn’t interfere with family life, and with delegates from around the world, huge potential in global learning.

I am planning a regular meeting get to together to discuss the topics raised through isite – so if you have a second life – join the isite group in world, IM me from within second life or just leave a comment below . For more on second life, how to get into the groups, visit places such as the Palomar, contact me here, or leave comments below.

Hospital of the Future press release … Continue reading →

best practice innovations and design schedule online

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The USGBC has published the LEEDS innovation and design credits schedule on line, giving all opportunity to view a listing of proven green building strategies that have been submitted and utilized by LEED Certified projects. (source) in design in construction technology and management and importantly in facilities management

Making a fascinating read with such innovations as:

Extend the useful life of an existing building and reduce construction waste by Moving an existing building from the site rather than demolish it in the course of this project

and

Conserve resources, and integrate the building and environment through Significantly reduce the use of raw materials and integrate site features with the natural environment. Avoid the fabrication, transportation and construction impacts by using locally recovered boulders; Use native raw materials to satisfy structural security requirements

and

Employee Reduction of Greenhouse Gas Emissions through Analyze the CO2 emissions generated by employee automobile commuting: compare the actual employee/staff mileage traveled to a remodeled building on the existing site vs. several proposed sites for new construction. Convert mileage to CO2 emissions and Use the results to determine the final project location.

As described by the Building Design and Construction online site:

The LEED Rating System is the USGBC’s voluntary building certification program that defines high-performance green buildings, which are more environmentally responsible, healthier, and more profitable structures. LEED addresses a variety of buildings and building project types through individualized systems, including: new construction, existing buildings, commercial interiors, core & shell, homes and neighborhood development.

I need to check if the BREEAM scheme, ECO Homes and or Code assessments do or will publish similar schedules. If nothing else they make great reading and will spark innovative ideas.

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collaborative city design and prequal requirements …

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Worldchanging suggested in a recent post a collaborative institute with classes for every city (US) to

… offer education and examples about urban design fundamentals – what makes a public (space) work, what makes a street pedestrian-friendly, what makes a neighborhood livable – to those who are actually zoning, approving, building, and planning our cities … Not only would it breed better design, but since these classes would be collaborative, it could help to reduce the ‘silo’ mentality that is still pervasive in local governments.

The proposal also suggests that only the members of the ‘institutes’ and the ‘classes’ run are shortlisted to tender for city infrastructure or facilities work.

An excellent idea, but perhaps better approached by addressing hearts and minds so that we work collaboratively anyway by nature (rather than the opposite at the moment) . This needs the principles of integration to be a key part of built environment education.

The notion of making this a prequal issue is again excellent – understanding how a particular city, town or region works is essential in delivering requirements, and would move to a more local supply base for design, construction and fm. A benefit aligned to Community Based FM (CBfM) and the Transition Towns approaches. (raised on isite before)

An approach our (UK) local authorities and councils should consider perhaps. Add in the merton rule to the equation – ie understanding the local specific onsite renewable energy requirements and opportunites – and this could be a powerful way forward.

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meeting tomorrows needs?

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Alex Steffen over at Worldchanging posts an interesting comment on the future usability, flexibility and appropriateness of facilities designed by ego -starchitects.   Alex calls for : An open architecture, an architecture which asks a question of the future — how does our inspiration today serve your needs tomorrow?

(This question of inspirations today meeting the needs of tomorrow is being raised on many public PFI facilities at the moment, withing education and health for example. (Are we really building schools for the future)

A global, and virtual, open source architecture movement is gathering momentum within second life (wikitecture) and the open architecture network amongst other places.

And of course this all comes back to real integrated and collaborative working across the whole facilities and project players, stakeholders and end users. (see studio wikitecture concept for a nice approach to integration and collaboration)

isite 08

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For what its worth, here are my top ten themes for the built environment sector in 2008. These are not predications as such but more of an extension of what I have seen emerge in 2007 and will most likely increase their presence on agendas in 2008…and beyond …

1 Carbon supply chain management – with carbon zero and carbon neutral being the buzz for 2008, will we see a re-evaluation of the value that supply chains add from a carbon reduction perspective? Each member of a supply chain will prove its worth to the overall chain through reduction or carbon emissions in the product or service it passes on to its customer. Essential in achieving the targets before us as we move along the route to a low carbon sector

2 Construction (and fm) Carbon footprint – of the construction or maintenance process – we have little understanding of the contribution the construction process itself makes to the life of a building – estimated from 11% to the equivalent of 3 years emissions for a typical home. Not knowing your carbon footprint may well be the equivalent of not knowing your health and safety stats at the end of 2008

3 ouses, ouses, ouses – a recognition of the importance of wilderness, national parks in light of housing expansion, and the importance these areas have – as a contribution to the environmental balance as well as our collective psyche.

4 End of greenwashing – well, at least a move from anecdotal blatant greenwashing to more evidenced based claims – we will still see many guilty of the greenwashing sins though to be caught by bloggers, watchdogs and bloggers alike.

5 Social networking – private facebook type networks such as xing for collaborative working across organisations, projects, supply chains and communities of practice. The use of Web 2.0 technologies to source knowledge and best practice, leading to a re-appraisal of IP perhaps

6 Open source – An increase in the sharing of technology, knowledge on an open source creative commons approach within our industry. Maybe value will come from using technologies and knowledge rather than just ‘owning ‘ it and restricting its real potential

7 From excellence to experience – the world of quality seems to have gotten stuck in excellence mode. Yet organisations are increasingly concerned with the experience – the experience of a journey the customer or end user makes through the facility or with an organisation. Often the level and nature of this experience is determined and shaped by the front of house (or organisation) people – facilities management people!

9 Virtual assets – as more and more organisations move activities and processes on line we see the reduction in need for built physical assets – eg large HQ’s – will the fm sector come to understand the concepts of virtual assets. Will we see FM organisations within Second Life? (we already have a thriving architecture and construction community there)

10 Community based fm – this one has been bubbling around for a while – but with the increase in social responsibility, social enterprises, community owned assets and the regeneration agenda we can see more community based facilities management approaches, some small such as management of village halls, some larger such as Transition Towns

More on these in future posts – your comments and additions are more than welcome

on tranisition towns – community based fm in action

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I read the recent Ecologist article on Transition Totnes with great interest and delved deeper into understanding the transition movement, an initiative that responds to the twin challenges of Peak Oil and Climate Change.

Best described from the Transition Wiki as:

A Transition Initiative is a community that is unleashing its own latent collective genius to look Peak Oil and Climate Change squarely in the eye and to discover and implement ways to address this BIG question:

“for all those aspects of life that this community needs in order to sustain itself and thrive, how do we significantly increase resilience (to mitigate the effects of Peak Oil) and drastically reduce carbon emissions (to mitigate the effects of Climate Change)?”

As the Ecologist article illustrates, and the initiative wiki demonstrates this movement could have a significant effect on the built assets and facilities within a community and how they are used, and ‘greened’ .

Yet more importantly Transition Towns can be seen as a great example of Community Based Facilities Management (CbFM) and community collaborative working  in action.

Incidentally the transition towns site lists some 25 towns or communities within the initiative to date – is yours there?